Speaking on the essence of the forum, the Chief Marketing Officer, Etisalat Nigeria, Francesco Angelone, said “Any contact with the customer is a pillar for the company because our main objective is to improve customer experience, and this means everything to us. We want them to be able to buy and recharge their lines and use products and services in the easiest ways possible.” he assures.
Another customer and a professional make-up artiste, Omontese Akhetuamen, CEO of BeautyCook, expressed her satisfaction with the close bond the operator shares with its customers. “The management team that met with us was very honest with us,” they have been very close and I feel it is my only network even though I am on two others which somehow do not seem to care if I exist. I am really excited and pleased to be on the network. I also preach the gospel of Etisalat especially EasyFlex.”
Notable team members who attended the Forum include Director, Digital Business, Adia Sowho, Vice President, Consumer Sales and Services, Ken Ogujiofor, Head, Regional Retail Sales Lagos and South West Region, Eno Umoh and Manager, Data Analytics and Channel Support, Taofeek Babalola amongst others.
There was a lot to take home for the equally excited customers who attended the forum, a variety of gifts including mobile phones, recharge cards, power banks, MiFi devices, USB drives and other branded items.
Etisalat began the customer forum in 2010 with the objective of receiving feedback from customers on the quality of service delivery. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.
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